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Find out what's happening in the blog. Below is a list of blog items.

Jun 27

My San Jose Update - June 2019

Posted to Civic Innovation and Digital Strategy by Michelle Thong

Our vision for My San Jose is to make it easier for community and government to work together to keep San Jose safe, clean and engaged. 

Thanks to engagement from our My San Jose community, from January 1 to March 30, 2019, we responded to:
  • 11,700 Abandoned Vehicle Reports 
  • 7,300 Graffiti Reports 
  • 3,400 Illegal Dumping Reports
  • 3,300 Streetlight Outage Reports
  • 3,000 Pothole Reports 
  • 13,700 General Questions 
We received a total of over 42,000 requests from over 7,300 registered users. About one-third of those requests came from anonymous users without My San Jose accounts. 

To improve the experience of reporting issues through My San Jose, we released version 1.7 of the web and mobile app in April 2019, with the following new features:
  • A simple definition of each service type, to help users  understand what they can report through the app
  • An estimated turnaround time after submitting a request, so users know how long it typically takes for requests to be addressed 
  • The ability to search requests in the mobile app from the last 3 months
We’ve also launched an improved customer survey form, so customers can provide more specific information about what worked well and what didn’t. We're using this feedback to prioritize our next improvements. 

As we plan for future versions of the app, we are actively scoping out how best to translate the My San Jose experience for non-English-speaking users. From user research we conducted with Spanish- and Vietnamese-speaking residents, we know that making My San Jose simpler and easier to use will make it better for everyone, in addition to translating the app. 

Sep 02

Using behavioral science to keep San José clean

Posted to Connecting Community by Communications Office

Science at work: learn how the City of San José is using innate human behavior and applying it to public outreach methods for ridding the city of discarded junk that invades the landscape and clutters downtown streets.

Continue Reading...

Oct 30

Teamwork at the Heart of ESD’s Capital Improvement Program

Posted to ESD Extra by Carlos Velazquez

Cogeneration facility roof trusses are installed for new engine generation building.png

We emphasize collaboration at the Environmental Services Department, whether among teams or divisions or when we’re working with partners. 

Teamwork is especially important for our $1.4 billion, 10-year Capital Improvement Program at the San José-Santa Clara Regional Wastewater Facility. The CIP is a massive, complex project to upgrade the largest advanced wastewater facility in the western United States, which operates 24 hours a day, seven days a week, 365 days per year. The CIP involves multiple City departments, a program consultant and contractors, all of whom must work as a cohesive unit.

ESD Director Kerrie Romanow wrote about teamwork and the CIP in the most recent installment of Utilities Tech Outlook, a publication that covers innovation in the utilities industry. The article explains how the successful collaboration within the CIP started with careful planning and involves robust staff engagement.

To read the article, view a PDF or visit the website of Utilities Tech Outlook. ESD’s website contains more information about the CIP.

The CIP consists of more than 30 projects, the majority of which are currently in design or construction.

The Regional Wastewater Facility treats an average of roughly 105 million gallons of wastewater per day and discharges about 87 million gallons per day of tertiary-treated wastewater into southern San Francisco Bay, which is home to a diverse ecosystem that includes several dozen fish species. The RWF produces approximately 10 million gallons per day of recycled wastewater for industrial and commercial applications.